Suvarnaera Return & Refund Policy At Suvarnaera, customer satisfaction is our priority. We offer a 3-day, no questions asked return policy for prepaid orders shipped within India.
Eligibility for Returns
- Product must be unused and in original condition with original packaging.
- Return request must be made within 3 days of receiving the product.
- All tags, accessories, and accompanying documentation must be intact.
Damaged or Defective Items
- If the item arrives damaged or defective, contact us immediately at contact.suvarnaera@gmail.com with order details and pictures.
Return Process
- Contact Us: Email contact.suvarnaera@gmail.com with Unboxing video, order number and reason for return.
- Authorization: Upon approval, we provide instructions for sending the product.
- Pack & Ship: Pack the item securely in original packaging and ship to the provided address.
- Return shipping costs are customer’s responsibility unless the product is damaged/defective.
Refunds
- Refunds processed within 7-10 business days after inspection.
- Credit applied to original payment method.
- Shipping fees included in refund only if item was damaged/defective.
Exchanges
- Direct exchanges are not available. Return the item and place a new order for the desired product.
Important Notes for Razorpay:
- Policy is live and visible on the website.
- Clear process ensures compliance with Razorpay requirements for refunds.
Contact For questions or assistance, email contact.suvarnaera@gmail.com. Thank you for choosing Suvarnaera — your satisfaction is our priority.
